Frequently Asked Questions
What areas do you serve?
We are proud to provide our professional commercial grade Christmas light installation services in the Dallas / Fort Worth Metroplex.
Areas in DFW we serve:
Allen, Argyle, Bartonville, Benbrook, Carrollton, Colleyville, Coppell, Dallas, Deerfield, Double Oak, Fairview, Farmers Branch, Flower Mound, Fort Worth, Frisco, Glen Eagles, Grapevine, Heath, Highland Park, Irving, Keller, Kessler, Lakeside, Las Colinas, Lewisville, Little Elm, Lucas, McKinney, Park Cities, Parker, Pelican Bay, Plano, Preston Hollow, Prosper, Richardson, River Oaks, Roanoke, Sachse, Southlake, The Colony, Trophy Club, University Park, Valley Ranch, Westlake, Westover Hills, and Willow Bend
If you don't see your city, please fill out the Request a Quote form and we will do our best to get our crew to your area.
Are your lights different than the ones I can purchase at my local big-box store?
Yes. All of our light hardware is commercial grade custom hardware. What we provide isn't available in big-box stores.
How long do the lights last?
Typically 3-5 seasons. However, it isn’t unusual for them to last longer.
Are you insured?
Yes, we are fully insured for liability.
If you or your business require proof of insurance or have specific requirements, we are happy to provide the proper documentation.
Something isn't working right, what do I do?
You can fill out our Service Request form 24 hours a day, 7 days a week or you can call us at 817-527-1037. Customer care is our top priority, we will get in touch with you as soon as we can.
I already have lights, can you install my lights?
Not typically. We use commercial grade lighting and avoid using non-commercial customer-provided hardware. However, if you have commercial lights we are open to using your lights.
Do you store my lights?
We take care of your lights from install, removal, and storage. They are always treated with care in our secure storage. This allows us to service the hardware in the offseason and to make sure it is available during your install time.
How soon could you install my lights?
We start booking installations mid-October. Openings do fill up quickly, so don’t hesitate to schedule your install.
Do I need to be home / on site when you install?
For homeowners, we can install most exterior projects without any one home. If the power supply we need is inside, locked, or inaccessible, OR there is interior work / decorating, then we request that either the homeowner or adult (18 or older) be present.
For commercial properties, as long as we are provided proper access to the project area(s) AND your security team is aware of our install appointment, we do not require a representative. However, we are always happy to meet you or your team representative on-site should you require additional coordination; especially on large-scale and complex projects.
How and when do we schedule installation?
Once you fill out a Request a Quote form, we will contact you to set an appointment time that works with your busy schedule. Installations vary according to your project's specific needs.
For homeowners, our crews work from 8 am until 8 pm Monday thru Saturday
For commercial properties, our specialized crew will work with your team to set up the right time or off hours for your business to install. Even if it means longer shifts at odd hours; just let our scheduler know of your specific needs so we can plan accordingly.
When do you take the lights down?
We will remove the lights shortly after January 1st. We will box them up and take them to our secure storage where they will be serviced for basic maintenance and stay safe until next season.
Will an electrician need to be involved?
Not typically. We test your available outlets to make sure they can safely provide sufficient power for your project. If your available power is not adequate or you have a particularly large project we may need to bring in our certified electrician to add capacity.